We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Chapter North is a UK-based consultancy. If you have any questions about this policy or how we handle your data, please contact us via our website.

2. What Data We Collect

We may collect and process the following personal data:
- Contact form submissions – including your name, email address, and message
- Newsletter sign-ups – with your explicit consent
- Website usage data – through analytics and tracking tools

3. How We Use Your Data

We use your data to:
- Respond to your enquiries
- Send newsletters where you’ve opted in
- Analyse website usage to improve our site and marketing effectiveness

We may use tools such as:
- Google Analytics to understand website traffic and user behaviour
- LinkedIn Insight Tag or similar pixels for marketing analysis
- Microsoft Clarity to review anonymised user interactions for UX improvement

These tools may use cookies or similar technologies. You can control your cookie preferences via your browser settings or a cookie consent banner where implemented.

4. Website Hosting

Our website is hosted by Squarespace, a third-party provider. Any data submitted through our website may be processed and stored on Squarespace’s servers. Squarespace is committed to GDPR compliance and maintains appropriate security measures to protect your data. You can read more about their privacy practices at https://www.squarespace.com/privacy.

5. Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so, including:
- Consent – for newsletter sign-ups and optional tracking
- Legitimate interest – for responding to enquiries and analysing website performance

6. How Your Data Is Stored

All personal data is stored securely using appropriate technical and organisational measures. We regularly review our practices to ensure ongoing GDPR compliance.

7. Your Rights

Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time (e.g. unsubscribe from emails)
- Object to or restrict certain types of data processing

To exercise any of these rights, please contact us using the details above.

8. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be published on our website.